games777 Privacy Policy – Your Data, Your Rights, Our Responsibility

This Privacy Policy explains how games777 ("games777", "we", "us", "our") collects, stores, uses and protects the personal data of players ("you", "your") who register and use the games777 platform at games777.wine. It applies to all games777 services including online casino, sports betting, live dealer games, the VIP Club and all payment and promotional features available on the platform.

games777 is designed exclusively for players in Pakistan. All services are delivered in Pakistani Rupees (PKR) and all payment processing uses Pakistani payment infrastructure — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. The personal data we collect reflects the specific requirements of operating a PKR gaming platform responsibly in Pakistan, including identity verification and anti-money-laundering obligations.

By registering a games777 account or using any games777 service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how games777 handles your personal data as described here, please do not register or continue using the platform. You can contact us at any time to ask questions or exercise your data rights — contact details are at the end of this page.

games777 collects personal data in three ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform and data we may receive from payment providers to verify your identity and transactions.

Data you provide directly:

• Full name (as it appears on your CNIC)
• Date of birth (for age verification — games777 is 18+ only)
• Mobile number (registered as your account identifier)
• Email address (optional, used for promotional communications if you opt in)
• City of residence in Pakistan
• CNIC number or a copy of your CNIC (for identity verification when requested)
• Payment method details — Easypaisa or JazzCash wallet numbers, bank account details for IBFT, or card details for Visa/Mastercard transactions

Data generated by your use of games777:

• Login and logout timestamps and session duration
• Device type, operating system and browser used to access games777
• IP address and approximate location derived from IP
• All deposit and withdrawal transactions including amount, method, timestamp and status
• All bets placed including game, stake, odds (where applicable) and outcome
• Bonus claims, wagering progress and promotion participation history
• Customer support interactions including chat logs and email correspondence

Data from payment providers: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, games777 receives transaction confirmation data from the relevant payment provider. This data is used solely to verify the transaction and is handled in accordance with the security standards of each payment provider.

games777 uses your personal data for specific, clearly defined purposes. We do not use your data for purposes beyond those listed here without obtaining fresh consent or notifying you in advance.

• Account creation and management: Your name, mobile number and date of birth are used to set up and maintain your games777 account, verify your eligibility (18+ requirement) and allow you to log in securely.
• PKR payment processing: Your payment method details are used to process deposits and withdrawals in Pakistani Rupees via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card. Transaction records are maintained for financial compliance purposes.
• Customer support: Your account data and interaction history are accessed by support agents handling your queries. This allows them to assist you without asking you to repeat account information multiple times across different interactions.
• Responsible gaming: Your gameplay data — session duration, deposit frequency, wagering patterns — is used by games777's responsible gaming monitoring systems to identify signs of problem gambling and trigger appropriate interventions or support offers.
• Fraud detection and security: Your IP address, device information and transaction patterns are used by games777's fraud monitoring systems to detect and prevent fraudulent activity, duplicate accounts and money laundering.
• Legal and compliance obligations: Your identity and transaction data may be used to comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements under applicable law. This may include reporting obligations to regulatory authorities.
• Marketing communications (opt-in only): If you have opted in to marketing communications, your contact details are used to send you promotional offers, tournament announcements and bonus notifications from games777. You can opt out of marketing communications at any time via your account settings or by contacting support.

Because games777 operates entirely in Pakistani Rupees and uses Pakistan's own payment infrastructure, payment data handling is a specific priority for us. Here is exactly how your PKR payment information is managed.

Easypaisa and JazzCash: When you deposit or withdraw via Easypaisa or JazzCash, the transaction is processed through the official APIs of each provider. games777 receives a transaction confirmation containing the amount, timestamp and a masked reference to your wallet number. The full wallet number is stored in encrypted form and is visible only to the games777 finance team when processing your withdrawal requests.

NayaPay and SadaPay: The same handling applies to NayaPay and SadaPay transactions. games777 does not store full wallet credentials — only the minimum reference information required to process withdrawals to your verified wallet.

IBFT bank transfers: For bank transfer deposits, you provide games777 with your bank account IBAN for withdrawal processing. This information is stored encrypted and is used solely for returning funds to your verified bank account. games777 does not retain your internet banking credentials at any point.

Visa/Mastercard: Card payment processing at games777 is handled by a PCI-DSS compliant payment processor. games777 does not store your full card number — only a tokenised reference that allows processing of future transactions without requiring you to re-enter your card details each time.

games777 uses cookies — small data files stored on your device — to make the platform work properly and to understand how players use it. Here is a breakdown of every cookie category games777 uses.

You can manage optional cookies through your browser settings. Disabling analytics or marketing cookies will not affect your ability to deposit, play or withdraw at games777. Disabling essential or security cookies may prevent the platform from functioning correctly.

games777 does not sell your personal data. Period. We share your data only in the following specific circumstances, all of which are necessary to operate the platform and comply with applicable legal obligations.

• Payment providers: Your payment reference data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, your IBFT bank or your card processor solely to process your PKR transactions. Each provider handles this data under their own privacy policy and security standards.
• Identity verification services: When you are required to complete KYC verification, your CNIC or identity document may be processed by a third-party identity verification provider. This provider operates under strict data protection agreements with games777.
• Game software providers: Your username and gameplay data are shared with the third-party software providers whose games you play at games777. This is necessary for game functionality, dispute resolution and RTP auditing. Game providers do not receive your payment data or full identity information.
• Legal and regulatory authorities: games777 may be required by law to disclose your data to regulatory bodies or law enforcement agencies in connection with AML or other legal investigations. We will always comply with valid legal requests but we do not proactively disclose your data to authorities without legal compulsion.
• Fraud prevention networks: Anonymised patterns from suspicious account activity may be shared with industry fraud prevention networks to protect Pakistani players across the wider gaming ecosystem. Individual player identities are not shared through these networks.

games777 takes data security seriously — not as a regulatory checkbox but as a genuine obligation to every Pakistani player who trusts us with their personal information and their PKR. Here is the security framework in place to protect your data.

Despite these measures, no internet-connected system can guarantee absolute security. In the event of a data breach that affects your personal information, games777 will notify affected players promptly and take immediate remediation steps. Your cooperation in maintaining the security of your own account credentials — particularly your password and OTP codes — is also an important part of this security framework.

As a games777 player you have specific rights over your personal data. These are real rights that games777 is committed to honouring — not a formality included to meet a compliance requirement.

games777 does not keep your data longer than it needs to. The retention periods below reflect the minimum required by our operational and compliance obligations.

• Account data (name, DOB, mobile number): Retained for the duration of your account and for five years after account closure, in accordance with standard AML record-keeping requirements.
• Transaction records (deposits, withdrawals, wagers): Retained for five years from the date of each transaction. This is a legal requirement applicable to all financial services operators handling PKR transactions.
• Identity documents (CNIC copies): Retained for five years after account closure. Securely destroyed thereafter.
• Customer support interactions: Chat logs and email correspondence retained for three years. After this period, only a summary record is kept — the full conversation content is deleted.
• Security and fraud logs: Retained for two years to support ongoing fraud investigations and security monitoring.
• Marketing opt-in records: Retained for as long as your opt-in preference is active plus one year after opt-out, to maintain accurate records of consent.

When retention periods expire, games777 deletes or anonymises the relevant data in a secure manner. Anonymised, aggregated data — where it is no longer possible to identify any individual player — may be retained indefinitely for analytical purposes.

games777 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the games777 registration process, and accounts found to belong to players under 18 are closed immediately with all deposits returned.

If you are a parent or guardian and believe your child has registered a games777 account, please contact our support team immediately. We will verify the claim, close the account and return any deposited funds to the verified payment source. games777 takes underage gambling prevention seriously and cooperates fully with parental requests in this regard.

games777 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify registered players via their registered mobile number or email address at least seven days before the changes take effect.

The most recent version of this Privacy Policy is always available at games777.wine/privacy-policy. The version number and last-updated date are shown at the top of this page. We recommend reviewing this page periodically, particularly if you have opted into marketing communications or if you use new features on games777 that involve additional data collection.

Your continued use of games777 following notification of a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with a material change, you may request account closure before the new policy takes effect — your real-money PKR balance will be returned in full.

For all privacy-related queries, data rights requests and concerns about how games777 handles your personal information, please use the following channels:

• Live chat: Available 24/7 directly on the games777 website. Fastest response for urgent data concerns or account security issues. Support available in Urdu and English.
• Email: support@games777.wine — for written data rights requests including access, rectification, erasure and portability. We respond within 30 days of receiving a verified request.

When contacting games777 about a data rights matter, please include your registered mobile number and a clear description of the right you wish to exercise. We may ask for additional verification to confirm your identity before actioning a data request — this protects you from someone else attempting to access or delete your data without your knowledge.

For responsible gaming concerns, account closure or self-exclusion requests, our support team handles these with complete privacy and without any attempt to dissuade you from exercising your rights. Full details of available tools are on the Responsible Gaming page.